Return Policy

Returns & Cancellations

We want you to love every piece you order from Evie & Grace Boutique. If something is not quite right, you are welcome to return eligible items under the conditions below.

Can I Return My Order?

Yes, you can return items within 30 days of receiving your order, as long as they meet the following conditions:

  • Items must be in original condition, unworn, unwashed and with all packaging and tags attached

  • Products must show only normal signs of handling

  • We do not accept returns for items that appear used, damaged or handled carelessly

  • Return requests for faulty items must be made immediately upon receipt

  • Return shipping costs are the responsibility of the customer

  • Returns are processed within seven working days once received

Important Exceptions

  • Underwear, shapewear and swimwear cannot be returned due to hygiene standards and health regulations

We kindly ask you to double check your sizing and style choices before completing your order. If there is a mistake or fault on our part, please email us and we will make it right.

How to Return Your Order

To request a return, please email us at:
📩 info@eviegrace-byronbay.com

Please include the following details:

  • Your full name

  • Your order number

  • Reason for return

  • A photo if the item is damaged or faulty

  • Your return address

Once we receive your request, our customer care team will guide you through the return process. Please wait for our instructions before sending anything back, as return addresses may vary per order.

Important: Some returns may need to be sent to our international processing facilities. Always follow the instructions provided by our team. We cannot accept returns sent to the sender address, and customers are responsible for return shipping costs.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Need Help?

We are always here to support you. If you are unsure about anything, from returns to sizing to delivery, just reach out.
📩 Info@eviegrace-byronbay.com